Hotspot

Have Questions? We Have Answers.

With our Bring Your Own Phone (BYOP) program, you can easily get Ultra Mobile service on your current device. Compatible BYOP devices include: Most unlocked, VoLTE compatible phones AT&T, T-Mobile, Cricket Wireless, Simple Mobile, Straight Talk and MetroPCS phones Most phones with a SIM card You may need to ask your carrier to unlock your phone. If you’re still not sure if your phone will work with Ease Mobile service, visit willmyphonework.net. Once there, enter your phone’s brand and model, U.S. for country and, under “Carrier,” choose Ease Mobile. (This, however, does not guarantee if the device is unlocked or that the phone will work with our service).

What is an unlocked phone?

An unlocked phone is a phone that is not tied to a carrier or a phone plan. It allows you to move freely to choose the best provider for you.

What is Ease Mobile’s return policy?

For plan purchases made on Easemobile.com, Ultra Mobile will honor returns for SIM cards within 10 days of order purchase. It must be returned in its original unopened packaging and the SIM card must not be activated. Refunds will be processed within 15 business days after we receive the returned SIM card. Questions concerning returns or exchanges for website purchases, please contact us at returns@easemobile.com.

For our phone return policy, please visit https://phones.easemobile.com/RMA.html for more information.

Plan, SIM card and phone purchases made outside of Easemobile.com are not be covered by these return policies. Please refer to the return policy of the business you purchased from.

Is there an activation fee? Will I need to sign a contract?

At Ease Mobile, we do not charge an activation fee and our customers do not have to sign any contracts!

Can I keep my current phone number?

Yes, you can transfer your existing number from your current carrier. To authorize the release of your phone number to Ease Mobile, you will need the following information from your current carrier: your account number, the corresponding PIN code, and your billing zip code. Your account number can generally be found on your billing statement, or acquired by contacting your provider’s customer service department.

Phone number transfers can take up to 24 hours to complete, but most transferred numbers are fully activated within 8 hours. Landline to mobile ports can take up to 10 business days to complete.

Please contact customer service at 1.888.777.0446 or chat with us on our website if you need any help.

Can I use my current phone as my Ultra Mobile phone?

Check your phone’s compatibility by clicking here.

Cell phones from nearly every manufacturer will work on our network as long as they are 4G VoLTE or 5G compatible and use a SIM card. If you already have a compatible phone, all you need to do is purchase an Ultra Mobile SIM kit.

If your 4G VoLTE or 5G compatible phone meets the following two criteria, your phone will work with Ultra Mobile:

Your phone requires a SIM card.
You have an unlocked phone.

If you begin your Ultra Mobile registration and your phone says, “Restricted” or “Contact Service Provider,” doesn’t allow you to make calls, or won’t grant access to your phone book, the phone is most likely locked. Contact your previous carrier to unlock your phone.

How will I know if I have Ultra Mobile coverage in my area?

Ultra Mobile has partnered with one of the fastest voice and 5G • 4G LTE networks in the country! View our Coverage Map to find out if there is coverage in your area.

What is INTL Call Credit?

INTL Call Credit is included in most Ease plans and allows calling to destinations that aren’t included in the Unlimited 80+ International Destinations. Use our Rate Checker to see the per-minute rate for any destination.

Are INTL Call Credit or INTL Roaming Credit included in the Multi-Month plans?

Yes! Call Credit and INTL Roaming Credit are included on 2GB and higher Single-Month and Multi-Month Plans (not included on 250MB plan). INTL Roaming Credit is a one-time credit provided at activation. INTL Call Credits renew each month.

Does my unlimited calling include calls within the U.S.?

Domestic long distance calling is included in all Ease Mobile plans.

Can I change my Ease Mobile plan?

Yes, you can change your plan length and/or data amount.

In Your Online Account: Sign into your account and select the “Manage Plan” section. Once you select your desired plan and add-ons, click “Continue.”

Through Ease Mobile Customer Care: To have one of our Customer Care representatives help you change your Ease Mobile plan, please call 1.888.777.0446.

Please note that immediate plan changes to plans of lesser value are available at the end of your current billing cycle.

Which plans come with Mobile Hotspot?

Mobile Hotspot is included in most Ease Mobile plans with Hotspot capable phones. This means you can turn your phone into a hotspot and allow others to use your data services when in a coverage area. Hotspot usage will draw from the high-speed data allotments of that plan. You can turn on the hotspot functionality on your device by accessing your phone settings. Note: the Unlimited Plan comes with 10GB of high-speed data, and the Unlimited+ Plan comes with 20GB of high-speed data.