Hello, how can we help you?
Frequently Asked Questions
GETTING STARTED
MANAGING YOUR ACCOUNT
PLANS & SERVICES
INTERNATIONAL
COVERAGE & COMPATIBILITY
GETTING STARTED
What is Ease Mobile’s return policy?
For plan purchases made on easemobile.com, Ease Mobile will honor returns for SIM cards within 10 days of order purchase. It must be returned in its original unopened packaging and the SIM card must not be activated. Refunds will be processed within 15 business days after we receive the returned SIM card. Questions concerning returns or exchanges for website purchases, please contact us at returns@easemobile.com.
For our phone return policy, please visit https://phones.easemobile.com/RMA.html for more information.
Plan, SIM card and phone purchases made outside of easemobile.com are not be covered by these return policies. Please refer to the return policy of the business you purchased from.
How do I activate my Purple SIM card?
First, pick out the plan that you want to sign up with. There are four easy ways to activate a Purple SIM card.
Online:
Please go to www.easemobile.me/activate, click the image of the Purple SIM and enter the 11-digit activation number located on the back of your SIM card. Our online activation process will allow you to select any of our monthly plans. You will also have the option of keeping your existing phone number or getting a new number. All you need in order to activate online is a new Ease Mobile SIM and a form of payment. You can pay using a debit or credit card. As part of the activation process, you can also enroll in Auto Renew to ensure you’ll never have to worry about forgetting a payment.
In Store:
You can activate as well as instantly renew your monthly plan by visiting any of our retailers that offer recharge. Use our Store Locator tool to find an Ease retailer near you.
Chat:
Visit http://www.easemobile.me/chat to speak with an agent.
Activate by Phone:
Just call Ease Mobile Customer Service at 1.888.777.0446.
How do I activate my Orange SIM card?
There are five easy ways to activate an Orange SIM card.
Online:
Please go to http://www.easemobile.com/activate, click the image of the Orange SIM and enter the 11-digit activation number located on the back of your SIM card. The online process will guide you through the rest of the steps. Please keep your 11-digit activation number available until your service has been fully activated. You will also have the option of keeping your existing phone number or getting a new number. As part of the activation process, you can also add a debit or credit card and enroll in Auto Renew to ensure you’ll never have to worry about forgetting a payment.
In Store:
You can activate as well as instantly renew your monthly plan by visiting any of our retailers that offer recharge. Use our Store Locator tool to find an Ease retailer near you.
By Text Message:
To activate your SIM and get a new local phone number, insert the SIM card and then text GOGO + your 5 digit zip code to 6700. Please note that you can not transfer your phone number this way.
Chat:
Visit http://www.easemobile.com/chat to speak with an agent.
By Phone:
Just call Ease Mobile Customer Service at 1.888.777.0446.
How do I insert a SIM card?
efore beginning, please make sure that you are using the correct-sized SIM
card for your iPhone or Android. Check your phones manual to ensure you are using the correct size SIM.
To Insert a SIM Card Into an iPhone: Stick a pin into the slot on the side of your iPhone. This should cause the SIM card tray to pop out. Line up the SIM card by the notch to place it on the tray, and re-insert it back into the phone.
To Insert a SIM Card Into an Android: With the large variety of Android devices, there is no one way to insert a SIM card into your phone. For specific instruction on where to insert your SIM card, please refer to your phone’s manual.
How do I create an Ease Mobile account?
Setting up an account with Ease Mobile is easy! Click the “Sign In” button in the top right corner of the Ease Mobile website.
Once you have arrived at the sign in page, you will see a “SMS a Password to My Device” button. Click on the button, and you will be directed to a page where you will enter your Ease Mobile phone number. After you’ve entered your phone number, you will receive your temporary password via text message. Go back to the sign in page, enter your phone number and temporary password, and you will receive instructions to create your own password.
Now that you’ve got your own unique password, you’re ready to sign into your account.
Where can I find an Ease Mobile Retailer?
To find the closest Ease Mobile Retailer, use our Store Locator.
Is there an activation fee? Will I need to sign a contract?
At Ease Mobile, we do not charge an activation fee and our customers do not have to sign any contracts!
Can I keep my current phone number?
Yes, you can transfer your existing number from your current carrier. To authorize the release of your phone number to Ease Mobile, you will need the following information from your current carrier: your account number, the corresponding PIN code, and your billing zip code. Your account number can generally be found on your billing statement, or acquired by contacting your provider’s customer service department.
Phone number transfers can take up to 24 hours to complete, but most transferred numbers are fully activated within 8 hours. Landline to mobile ports can take up to 10 business days to complete.
Please contact customer service at 1.888.777.0446 or chat with us on our website if you need any help.
What do I do if I have trouble getting my account information when trying to transfer my number from my current carrier?
Make sure all of your information is correct.
Most of the time when a carrier rejects a transfer out to another carrier it is due to incorrect information. Make sure you have the following details:
Account Number
PIN Code
Billing Zip Code
Ensure You Have The Correct Department
If you do not have this information, it can be obtained from your existing carrier. If you are having trouble getting your account information, make sure to ask to speak with someone in their porting department, or whoever handles number port outs.
Below are instructions for how to get your account number and PIN number for some of the top wireless carriers.
Ease Mobile
Account number
The account number is 9 digits and can be found in your online account or in the upper right-hand corner of your bill.
PIN number
Contact Ease Mobile at 1-877-453-1304 to retrieve your PIN number.
Verizon
Account number
The account number can be found online in Account Overview, or on your bill at the top. Verizon account numbers end in -00001 but should be entered without the dash.
PIN number
Verizon recently made a change to their port out process. You must request a Number Transfer PIN by dialing #PORT from your smartphone. After you receive your Number Transfer PIN, you can start the transfer process to Ease.
For more information about Number Transfer PINs and how to transfer your number from Verizon, visit https://www.verizon.com/support/port-out-faqs/ or call 1-800-922-0204.
AT&T
Account number
Can be found in your online account or in the upper right hand corner of any bill or invoice. The number should be entered without any dashes or hyphens.
PIN number
Your PIN is usually the last four digits of your telephone number. If that does not work, call AT&T at 1-800-331-0500 to retrieve your PIN.
Sprint
Account number
The account number is 9 digits and can be found in your online account or in the top center of your bill.
PIN number
This is the same as the call-in passcode when you call customer service. You can set up or change your PIN on your online account. If you do not have access to your online account, you can call Sprint at 1-888-211-4727.
Metro PCS
Account number
The account number is 9 digits and can be found in the bill reminder text messages sent by Metro PCS. You can also visit MetroPCS.com, login into your account, click on Payments and select any month to find your account number.
PIN number
Your PIN number is your call-in passcode. This is normally your eight digit birth date, unless you have changed this.
Additional Steps
If your current carrier will not provide your information for the purposes of transferring to a new carrier, there are a few additional steps to try to obtain this information:
Remind them that they are bound by law to release your number to a new carrier upon request.
Ask to speak to a supervisor at your existing carrier
Finally, if everything else doesn’t work, you can contact the FCC, who administer the rules for number transfers. The FCC can be reached at https://consumercomplaints.fcc.gov, or by calling them at 1-888-CALL-FCC (1-888-225-5322).
For more information about wireless number portability, see below:
https://www.fcc.gov/general/wireless-local-number-portability-wlnp
How do I contact Ease Mobile?
Our Care Team is here to help every day from 6 am to 6 pm PST. The easiest way to contact us is through our helpful chatbot, which can connect you to a live agent. You can also give us a call at 1-888-777-0446 or dial 611 from your Ease Mobile phone.
Does Ease Mobile support eSIM?
Please contact our Customer Care Team at 888-777-0446 for support with replacing your current SIM to an eSIM.
MANAGING YOUR ACCOUNT
What is Ease Mobile’s return policy?
For plan purchases made on easemobile.com, Ease Mobile will honor returns for SIM cards within 10 days of order purchase. It must be returned in its original unopened packaging and the SIM card must not be activated. Refunds will be processed within 15 business days after we receive the returned SIM card. Questions concerning returns or exchanges for website purchases, please contact us at returns@easemobile.com.
For our phone return policy, please visit https://phones.easemobile.com/RMA.html for more information.
Plan, SIM card and phone purchases made outside of easemobile.com are not be covered by these return policies. Please refer to the return policy of the business you purchased from.
How do I activate my Purple SIM card?
First, pick out the plan that you want to sign up with. There are four easy ways to activate a Purple SIM card.
Online:
Please go to www.easemobile.me/activate, click the image of the Purple SIM and enter the 11-digit activation number located on the back of your SIM card. Our online activation process will allow you to select any of our monthly plans. You will also have the option of keeping your existing phone number or getting a new number. All you need in order to activate online is a new Ease Mobile SIM and a form of payment. You can pay using a debit or credit card. As part of the activation process, you can also enroll in Auto Renew to ensure you’ll never have to worry about forgetting a payment.
In Store:
You can activate as well as instantly renew your monthly plan by visiting any of our retailers that offer recharge. Use our Store Locator tool to find an Ease retailer near you.
Chat:
Visit http://www.easemobile.me/chat to speak with an agent.
Activate by Phone:
Just call Ease Mobile Customer Service at 1.888.777.0446.
How do I activate my Orange SIM card?
There are five easy ways to activate an Orange SIM card.
Online:
Please go to http://www.easemobile.com/activate, click the image of the Orange SIM and enter the 11-digit activation number located on the back of your SIM card. The online process will guide you through the rest of the steps. Please keep your 11-digit activation number available until your service has been fully activated. You will also have the option of keeping your existing phone number or getting a new number. As part of the activation process, you can also add a debit or credit card and enroll in Auto Renew to ensure you’ll never have to worry about forgetting a payment.
In Store:
You can activate as well as instantly renew your monthly plan by visiting any of our retailers that offer recharge. Use our Store Locator tool to find an Ease retailer near you.
By Text Message:
To activate your SIM and get a new local phone number, insert the SIM card and then text GOGO + your 5 digit zip code to 6700. Please note that you can not transfer your phone number this way.
Chat:
Visit http://www.easemobile.com/chat to speak with an agent.
By Phone:
Just call Ease Mobile Customer Service at 1.888.777.0446.
How do I insert a SIM card?
efore beginning, please make sure that you are using the correct-sized SIM
card for your iPhone or Android. Check your phones manual to ensure you are using the correct size SIM.
To Insert a SIM Card Into an iPhone: Stick a pin into the slot on the side of your iPhone. This should cause the SIM card tray to pop out. Line up the SIM card by the notch to place it on the tray, and re-insert it back into the phone.
To Insert a SIM Card Into an Android: With the large variety of Android devices, there is no one way to insert a SIM card into your phone. For specific instruction on where to insert your SIM card, please refer to your phone’s manual.
How do I create an Ease Mobile account?
Setting up an account with Ease Mobile is easy! Click the “Sign In” button in the top right corner of the Ease Mobile website.
Once you have arrived at the sign in page, you will see a “SMS a Password to My Device” button. Click on the button, and you will be directed to a page where you will enter your Ease Mobile phone number. After you’ve entered your phone number, you will receive your temporary password via text message. Go back to the sign in page, enter your phone number and temporary password, and you will receive instructions to create your own password.
Now that you’ve got your own unique password, you’re ready to sign into your account.
Where can I find an Ease Mobile Retailer?
To find the closest Ease Mobile Retailer, use our Store Locator.
Is there an activation fee? Will I need to sign a contract?
At Ease Mobile, we do not charge an activation fee and our customers do not have to sign any contracts!
Can I keep my current phone number?
Yes, you can transfer your existing number from your current carrier. To authorize the release of your phone number to Ease Mobile, you will need the following information from your current carrier: your account number, the corresponding PIN code, and your billing zip code. Your account number can generally be found on your billing statement, or acquired by contacting your provider’s customer service department.
Phone number transfers can take up to 24 hours to complete, but most transferred numbers are fully activated within 8 hours. Landline to mobile ports can take up to 10 business days to complete.
Please contact customer service at 1.888.777.0446 or chat with us on our website if you need any help.
What do I do if I have trouble getting my account information when trying to transfer my number from my current carrier?
Make sure all of your information is correct.
Most of the time when a carrier rejects a transfer out to another carrier it is due to incorrect information. Make sure you have the following details:
Account Number
PIN Code
Billing Zip Code
Ensure You Have The Correct Department
If you do not have this information, it can be obtained from your existing carrier. If you are having trouble getting your account information, make sure to ask to speak with someone in their porting department, or whoever handles number port outs.
Below are instructions for how to get your account number and PIN number for some of the top wireless carriers.
Ease Mobile
Account number
The account number is 9 digits and can be found in your online account or in the upper right-hand corner of your bill.
PIN number
Contact Ease Mobile at 1-877-453-1304 to retrieve your PIN number.
Verizon
Account number
The account number can be found online in Account Overview, or on your bill at the top. Verizon account numbers end in -00001 but should be entered without the dash.
PIN number
Verizon recently made a change to their port out process. You must request a Number Transfer PIN by dialing #PORT from your smartphone. After you receive your Number Transfer PIN, you can start the transfer process to Ease.
For more information about Number Transfer PINs and how to transfer your number from Verizon, visit https://www.verizon.com/support/port-out-faqs/ or call 1-800-922-0204.
AT&T
Account number
Can be found in your online account or in the upper right hand corner of any bill or invoice. The number should be entered without any dashes or hyphens.
PIN number
Your PIN is usually the last four digits of your telephone number. If that does not work, call AT&T at 1-800-331-0500 to retrieve your PIN.
Sprint
Account number
The account number is 9 digits and can be found in your online account or in the top center of your bill.
PIN number
This is the same as the call-in passcode when you call customer service. You can set up or change your PIN on your online account. If you do not have access to your online account, you can call Sprint at 1-888-211-4727.
Metro PCS
Account number
The account number is 9 digits and can be found in the bill reminder text messages sent by Metro PCS. You can also visit MetroPCS.com, login into your account, click on Payments and select any month to find your account number.
PIN number
Your PIN number is your call-in passcode. This is normally your eight digit birth date, unless you have changed this.
Additional Steps
If your current carrier will not provide your information for the purposes of transferring to a new carrier, there are a few additional steps to try to obtain this information:
Remind them that they are bound by law to release your number to a new carrier upon request.
Ask to speak to a supervisor at your existing carrier
Finally, if everything else doesn’t work, you can contact the FCC, who administer the rules for number transfers. The FCC can be reached at https://consumercomplaints.fcc.gov, or by calling them at 1-888-CALL-FCC (1-888-225-5322).
For more information about wireless number portability, see below:
https://www.fcc.gov/general/wireless-local-number-portability-wlnp
How do I contact Ease Mobile?
Our Care Team is here to help every day from 6 am to 6 pm PST. The easiest way to contact us is through our helpful chatbot, which can connect you to a live agent. You can also give us a call at 1-888-777-0446 or dial 611 from your Ease Mobile phone.
Does Ease Mobile support eSIM?
Please contact our Customer Care Team at 888-777-0446 for support with replacing your current SIM to an eSIM.
PLANS & SERVICES
What is Ease Mobile’s return policy?
For plan purchases made on easemobile.com, Ease Mobile will honor returns for SIM cards within 10 days of order purchase. It must be returned in its original unopened packaging and the SIM card must not be activated. Refunds will be processed within 15 business days after we receive the returned SIM card. Questions concerning returns or exchanges for website purchases, please contact us at returns@easemobile.com.
For our phone return policy, please visit https://phones.easemobile.com/RMA.html for more information.
Plan, SIM card and phone purchases made outside of easemobile.com are not be covered by these return policies. Please refer to the return policy of the business you purchased from.
How do I activate my Purple SIM card?
First, pick out the plan that you want to sign up with. There are four easy ways to activate a Purple SIM card.
Online:
Please go to www.easemobile.me/activate, click the image of the Purple SIM and enter the 11-digit activation number located on the back of your SIM card. Our online activation process will allow you to select any of our monthly plans. You will also have the option of keeping your existing phone number or getting a new number. All you need in order to activate online is a new Ease Mobile SIM and a form of payment. You can pay using a debit or credit card. As part of the activation process, you can also enroll in Auto Renew to ensure you’ll never have to worry about forgetting a payment.
In Store:
You can activate as well as instantly renew your monthly plan by visiting any of our retailers that offer recharge. Use our Store Locator tool to find an Ease retailer near you.
Chat:
Visit http://www.easemobile.me/chat to speak with an agent.
Activate by Phone:
Just call Ease Mobile Customer Service at 1.888.777.0446.
How do I activate my Orange SIM card?
There are five easy ways to activate an Orange SIM card.
Online:
Please go to http://www.easemobile.com/activate, click the image of the Orange SIM and enter the 11-digit activation number located on the back of your SIM card. The online process will guide you through the rest of the steps. Please keep your 11-digit activation number available until your service has been fully activated. You will also have the option of keeping your existing phone number or getting a new number. As part of the activation process, you can also add a debit or credit card and enroll in Auto Renew to ensure you’ll never have to worry about forgetting a payment.
In Store:
You can activate as well as instantly renew your monthly plan by visiting any of our retailers that offer recharge. Use our Store Locator tool to find an Ease retailer near you.
By Text Message:
To activate your SIM and get a new local phone number, insert the SIM card and then text GOGO + your 5 digit zip code to 6700. Please note that you can not transfer your phone number this way.
Chat:
Visit http://www.easemobile.com/chat to speak with an agent.
By Phone:
Just call Ease Mobile Customer Service at 1.888.777.0446.
How do I insert a SIM card?
efore beginning, please make sure that you are using the correct-sized SIM
card for your iPhone or Android. Check your phones manual to ensure you are using the correct size SIM.
To Insert a SIM Card Into an iPhone: Stick a pin into the slot on the side of your iPhone. This should cause the SIM card tray to pop out. Line up the SIM card by the notch to place it on the tray, and re-insert it back into the phone.
To Insert a SIM Card Into an Android: With the large variety of Android devices, there is no one way to insert a SIM card into your phone. For specific instruction on where to insert your SIM card, please refer to your phone’s manual.
How do I create an Ease Mobile account?
Setting up an account with Ease Mobile is easy! Click the “Sign In” button in the top right corner of the Ease Mobile website.
Once you have arrived at the sign in page, you will see a “SMS a Password to My Device” button. Click on the button, and you will be directed to a page where you will enter your Ease Mobile phone number. After you’ve entered your phone number, you will receive your temporary password via text message. Go back to the sign in page, enter your phone number and temporary password, and you will receive instructions to create your own password.
Now that you’ve got your own unique password, you’re ready to sign into your account.
Where can I find an Ease Mobile Retailer?
To find the closest Ease Mobile Retailer, use our Store Locator.
Is there an activation fee? Will I need to sign a contract?
At Ease Mobile, we do not charge an activation fee and our customers do not have to sign any contracts!
Can I keep my current phone number?
Yes, you can transfer your existing number from your current carrier. To authorize the release of your phone number to Ease Mobile, you will need the following information from your current carrier: your account number, the corresponding PIN code, and your billing zip code. Your account number can generally be found on your billing statement, or acquired by contacting your provider’s customer service department.
Phone number transfers can take up to 24 hours to complete, but most transferred numbers are fully activated within 8 hours. Landline to mobile ports can take up to 10 business days to complete.
Please contact customer service at 1.888.777.0446 or chat with us on our website if you need any help.
What do I do if I have trouble getting my account information when trying to transfer my number from my current carrier?
Make sure all of your information is correct.
Most of the time when a carrier rejects a transfer out to another carrier it is due to incorrect information. Make sure you have the following details:
Account Number
PIN Code
Billing Zip Code
Ensure You Have The Correct Department
If you do not have this information, it can be obtained from your existing carrier. If you are having trouble getting your account information, make sure to ask to speak with someone in their porting department, or whoever handles number port outs.
Below are instructions for how to get your account number and PIN number for some of the top wireless carriers.
Ease Mobile
Account number
The account number is 9 digits and can be found in your online account or in the upper right-hand corner of your bill.
PIN number
Contact Ease Mobile at 1-877-453-1304 to retrieve your PIN number.
Verizon
Account number
The account number can be found online in Account Overview, or on your bill at the top. Verizon account numbers end in -00001 but should be entered without the dash.
PIN number
Verizon recently made a change to their port out process. You must request a Number Transfer PIN by dialing #PORT from your smartphone. After you receive your Number Transfer PIN, you can start the transfer process to Ease.
For more information about Number Transfer PINs and how to transfer your number from Verizon, visit https://www.verizon.com/support/port-out-faqs/ or call 1-800-922-0204.
AT&T
Account number
Can be found in your online account or in the upper right hand corner of any bill or invoice. The number should be entered without any dashes or hyphens.
PIN number
Your PIN is usually the last four digits of your telephone number. If that does not work, call AT&T at 1-800-331-0500 to retrieve your PIN.
Sprint
Account number
The account number is 9 digits and can be found in your online account or in the top center of your bill.
PIN number
This is the same as the call-in passcode when you call customer service. You can set up or change your PIN on your online account. If you do not have access to your online account, you can call Sprint at 1-888-211-4727.
Metro PCS
Account number
The account number is 9 digits and can be found in the bill reminder text messages sent by Metro PCS. You can also visit MetroPCS.com, login into your account, click on Payments and select any month to find your account number.
PIN number
Your PIN number is your call-in passcode. This is normally your eight digit birth date, unless you have changed this.
Additional Steps
If your current carrier will not provide your information for the purposes of transferring to a new carrier, there are a few additional steps to try to obtain this information:
Remind them that they are bound by law to release your number to a new carrier upon request.
Ask to speak to a supervisor at your existing carrier
Finally, if everything else doesn’t work, you can contact the FCC, who administer the rules for number transfers. The FCC can be reached at https://consumercomplaints.fcc.gov, or by calling them at 1-888-CALL-FCC (1-888-225-5322).
For more information about wireless number portability, see below:
https://www.fcc.gov/general/wireless-local-number-portability-wlnp
How do I contact Ease Mobile?
Our Care Team is here to help every day from 6 am to 6 pm PST. The easiest way to contact us is through our helpful chatbot, which can connect you to a live agent. You can also give us a call at 1-888-777-0446 or dial 611 from your Ease Mobile phone.
Does Ease Mobile support eSIM?
Please contact our Customer Care Team at 888-777-0446 for support with replacing your current SIM to an eSIM.
INTERNATIONAL
What is Ease Mobile’s return policy?
For plan purchases made on easemobile.com, Ease Mobile will honor returns for SIM cards within 10 days of order purchase. It must be returned in its original unopened packaging and the SIM card must not be activated. Refunds will be processed within 15 business days after we receive the returned SIM card. Questions concerning returns or exchanges for website purchases, please contact us at returns@easemobile.com.
For our phone return policy, please visit https://phones.easemobile.com/RMA.html for more information.
Plan, SIM card and phone purchases made outside of easemobile.com are not be covered by these return policies. Please refer to the return policy of the business you purchased from.
How do I activate my Purple SIM card?
First, pick out the plan that you want to sign up with. There are four easy ways to activate a Purple SIM card.
Online:
Please go to www.easemobile.me/activate, click the image of the Purple SIM and enter the 11-digit activation number located on the back of your SIM card. Our online activation process will allow you to select any of our monthly plans. You will also have the option of keeping your existing phone number or getting a new number. All you need in order to activate online is a new Ease Mobile SIM and a form of payment. You can pay using a debit or credit card. As part of the activation process, you can also enroll in Auto Renew to ensure you’ll never have to worry about forgetting a payment.
In Store:
You can activate as well as instantly renew your monthly plan by visiting any of our retailers that offer recharge. Use our Store Locator tool to find an Ease retailer near you.
Chat:
Visit http://www.easemobile.me/chat to speak with an agent.
Activate by Phone:
Just call Ease Mobile Customer Service at 1.888.777.0446.
How do I activate my Orange SIM card?
There are five easy ways to activate an Orange SIM card.
Online:
Please go to http://www.easemobile.com/activate, click the image of the Orange SIM and enter the 11-digit activation number located on the back of your SIM card. The online process will guide you through the rest of the steps. Please keep your 11-digit activation number available until your service has been fully activated. You will also have the option of keeping your existing phone number or getting a new number. As part of the activation process, you can also add a debit or credit card and enroll in Auto Renew to ensure you’ll never have to worry about forgetting a payment.
In Store:
You can activate as well as instantly renew your monthly plan by visiting any of our retailers that offer recharge. Use our Store Locator tool to find an Ease retailer near you.
By Text Message:
To activate your SIM and get a new local phone number, insert the SIM card and then text GOGO + your 5 digit zip code to 6700. Please note that you can not transfer your phone number this way.
Chat:
Visit http://www.easemobile.com/chat to speak with an agent.
By Phone:
Just call Ease Mobile Customer Service at 1.888.777.0446.
How do I insert a SIM card?
efore beginning, please make sure that you are using the correct-sized SIM
card for your iPhone or Android. Check your phones manual to ensure you are using the correct size SIM.
To Insert a SIM Card Into an iPhone: Stick a pin into the slot on the side of your iPhone. This should cause the SIM card tray to pop out. Line up the SIM card by the notch to place it on the tray, and re-insert it back into the phone.
To Insert a SIM Card Into an Android: With the large variety of Android devices, there is no one way to insert a SIM card into your phone. For specific instruction on where to insert your SIM card, please refer to your phone’s manual.
How do I create an Ease Mobile account?
Setting up an account with Ease Mobile is easy! Click the “Sign In” button in the top right corner of the Ease Mobile website.
Once you have arrived at the sign in page, you will see a “SMS a Password to My Device” button. Click on the button, and you will be directed to a page where you will enter your Ease Mobile phone number. After you’ve entered your phone number, you will receive your temporary password via text message. Go back to the sign in page, enter your phone number and temporary password, and you will receive instructions to create your own password.
Now that you’ve got your own unique password, you’re ready to sign into your account.
Where can I find an Ease Mobile Retailer?
To find the closest Ease Mobile Retailer, use our Store Locator.
Is there an activation fee? Will I need to sign a contract?
At Ease Mobile, we do not charge an activation fee and our customers do not have to sign any contracts!
Can I keep my current phone number?
Yes, you can transfer your existing number from your current carrier. To authorize the release of your phone number to Ease Mobile, you will need the following information from your current carrier: your account number, the corresponding PIN code, and your billing zip code. Your account number can generally be found on your billing statement, or acquired by contacting your provider’s customer service department.
Phone number transfers can take up to 24 hours to complete, but most transferred numbers are fully activated within 8 hours. Landline to mobile ports can take up to 10 business days to complete.
Please contact customer service at 1.888.777.0446 or chat with us on our website if you need any help.
What do I do if I have trouble getting my account information when trying to transfer my number from my current carrier?
Make sure all of your information is correct.
Most of the time when a carrier rejects a transfer out to another carrier it is due to incorrect information. Make sure you have the following details:
Account Number
PIN Code
Billing Zip Code
Ensure You Have The Correct Department
If you do not have this information, it can be obtained from your existing carrier. If you are having trouble getting your account information, make sure to ask to speak with someone in their porting department, or whoever handles number port outs.
Below are instructions for how to get your account number and PIN number for some of the top wireless carriers.
Ease Mobile
Account number
The account number is 9 digits and can be found in your online account or in the upper right-hand corner of your bill.
PIN number
Contact Ease Mobile at 1-877-453-1304 to retrieve your PIN number.
Verizon
Account number
The account number can be found online in Account Overview, or on your bill at the top. Verizon account numbers end in -00001 but should be entered without the dash.
PIN number
Verizon recently made a change to their port out process. You must request a Number Transfer PIN by dialing #PORT from your smartphone. After you receive your Number Transfer PIN, you can start the transfer process to Ease.
For more information about Number Transfer PINs and how to transfer your number from Verizon, visit https://www.verizon.com/support/port-out-faqs/ or call 1-800-922-0204.
AT&T
Account number
Can be found in your online account or in the upper right hand corner of any bill or invoice. The number should be entered without any dashes or hyphens.
PIN number
Your PIN is usually the last four digits of your telephone number. If that does not work, call AT&T at 1-800-331-0500 to retrieve your PIN.
Sprint
Account number
The account number is 9 digits and can be found in your online account or in the top center of your bill.
PIN number
This is the same as the call-in passcode when you call customer service. You can set up or change your PIN on your online account. If you do not have access to your online account, you can call Sprint at 1-888-211-4727.
Metro PCS
Account number
The account number is 9 digits and can be found in the bill reminder text messages sent by Metro PCS. You can also visit MetroPCS.com, login into your account, click on Payments and select any month to find your account number.
PIN number
Your PIN number is your call-in passcode. This is normally your eight digit birth date, unless you have changed this.
Additional Steps
If your current carrier will not provide your information for the purposes of transferring to a new carrier, there are a few additional steps to try to obtain this information:
Remind them that they are bound by law to release your number to a new carrier upon request.
Ask to speak to a supervisor at your existing carrier
Finally, if everything else doesn’t work, you can contact the FCC, who administer the rules for number transfers. The FCC can be reached at https://consumercomplaints.fcc.gov, or by calling them at 1-888-CALL-FCC (1-888-225-5322).
For more information about wireless number portability, see below:
https://www.fcc.gov/general/wireless-local-number-portability-wlnp
How do I contact Ease Mobile?
Our Care Team is here to help every day from 6 am to 6 pm PST. The easiest way to contact us is through our helpful chatbot, which can connect you to a live agent. You can also give us a call at 1-888-777-0446 or dial 611 from your Ease Mobile phone.
Does Ease Mobile support eSIM?
Please contact our Customer Care Team at 888-777-0446 for support with replacing your current SIM to an eSIM.
COVERAGE & COMPATIBILITY
What is Ease Mobile’s return policy?
For plan purchases made on easemobile.com, Ease Mobile will honor returns for SIM cards within 10 days of order purchase. It must be returned in its original unopened packaging and the SIM card must not be activated. Refunds will be processed within 15 business days after we receive the returned SIM card. Questions concerning returns or exchanges for website purchases, please contact us at returns@easemobile.com.
For our phone return policy, please visit https://phones.easemobile.com/RMA.html for more information.
Plan, SIM card and phone purchases made outside of easemobile.com are not be covered by these return policies. Please refer to the return policy of the business you purchased from.
How do I activate my Purple SIM card?
First, pick out the plan that you want to sign up with. There are four easy ways to activate a Purple SIM card.
Online:
Please go to www.easemobile.me/activate, click the image of the Purple SIM and enter the 11-digit activation number located on the back of your SIM card. Our online activation process will allow you to select any of our monthly plans. You will also have the option of keeping your existing phone number or getting a new number. All you need in order to activate online is a new Ease Mobile SIM and a form of payment. You can pay using a debit or credit card. As part of the activation process, you can also enroll in Auto Renew to ensure you’ll never have to worry about forgetting a payment.
In Store:
You can activate as well as instantly renew your monthly plan by visiting any of our retailers that offer recharge. Use our Store Locator tool to find an Ease retailer near you.
Chat:
Visit http://www.easemobile.me/chat to speak with an agent.
Activate by Phone:
Just call Ease Mobile Customer Service at 1.888.777.0446.
How do I activate my Orange SIM card?
There are five easy ways to activate an Orange SIM card.
Online:
Please go to http://www.easemobile.com/activate, click the image of the Orange SIM and enter the 11-digit activation number located on the back of your SIM card. The online process will guide you through the rest of the steps. Please keep your 11-digit activation number available until your service has been fully activated. You will also have the option of keeping your existing phone number or getting a new number. As part of the activation process, you can also add a debit or credit card and enroll in Auto Renew to ensure you’ll never have to worry about forgetting a payment.
In Store:
You can activate as well as instantly renew your monthly plan by visiting any of our retailers that offer recharge. Use our Store Locator tool to find an Ease retailer near you.
By Text Message:
To activate your SIM and get a new local phone number, insert the SIM card and then text GOGO + your 5 digit zip code to 6700. Please note that you can not transfer your phone number this way.
Chat:
Visit http://www.easemobile.com/chat to speak with an agent.
By Phone:
Just call Ease Mobile Customer Service at 1.888.777.0446.
How do I insert a SIM card?
efore beginning, please make sure that you are using the correct-sized SIM
card for your iPhone or Android. Check your phones manual to ensure you are using the correct size SIM.
To Insert a SIM Card Into an iPhone: Stick a pin into the slot on the side of your iPhone. This should cause the SIM card tray to pop out. Line up the SIM card by the notch to place it on the tray, and re-insert it back into the phone.
To Insert a SIM Card Into an Android: With the large variety of Android devices, there is no one way to insert a SIM card into your phone. For specific instruction on where to insert your SIM card, please refer to your phone’s manual.
How do I create an Ease Mobile account?
Setting up an account with Ease Mobile is easy! Click the “Sign In” button in the top right corner of the Ease Mobile website.
Once you have arrived at the sign in page, you will see a “SMS a Password to My Device” button. Click on the button, and you will be directed to a page where you will enter your Ease Mobile phone number. After you’ve entered your phone number, you will receive your temporary password via text message. Go back to the sign in page, enter your phone number and temporary password, and you will receive instructions to create your own password.
Now that you’ve got your own unique password, you’re ready to sign into your account.
Where can I find an Ease Mobile Retailer?
To find the closest Ease Mobile Retailer, use our Store Locator.
Is there an activation fee? Will I need to sign a contract?
At Ease Mobile, we do not charge an activation fee and our customers do not have to sign any contracts!
Can I keep my current phone number?
Yes, you can transfer your existing number from your current carrier. To authorize the release of your phone number to Ease Mobile, you will need the following information from your current carrier: your account number, the corresponding PIN code, and your billing zip code. Your account number can generally be found on your billing statement, or acquired by contacting your provider’s customer service department.
Phone number transfers can take up to 24 hours to complete, but most transferred numbers are fully activated within 8 hours. Landline to mobile ports can take up to 10 business days to complete.
Please contact customer service at 1.888.777.0446 or chat with us on our website if you need any help.
What do I do if I have trouble getting my account information when trying to transfer my number from my current carrier?
Make sure all of your information is correct.
Most of the time when a carrier rejects a transfer out to another carrier it is due to incorrect information. Make sure you have the following details:
Account Number
PIN Code
Billing Zip Code
Ensure You Have The Correct Department
If you do not have this information, it can be obtained from your existing carrier. If you are having trouble getting your account information, make sure to ask to speak with someone in their porting department, or whoever handles number port outs.
Below are instructions for how to get your account number and PIN number for some of the top wireless carriers.
Ease Mobile
Account number
The account number is 9 digits and can be found in your online account or in the upper right-hand corner of your bill.
PIN number
Contact Ease Mobile at 1-877-453-1304 to retrieve your PIN number.
Verizon
Account number
The account number can be found online in Account Overview, or on your bill at the top. Verizon account numbers end in -00001 but should be entered without the dash.
PIN number
Verizon recently made a change to their port out process. You must request a Number Transfer PIN by dialing #PORT from your smartphone. After you receive your Number Transfer PIN, you can start the transfer process to Ease.
For more information about Number Transfer PINs and how to transfer your number from Verizon, visit https://www.verizon.com/support/port-out-faqs/ or call 1-800-922-0204.
AT&T
Account number
Can be found in your online account or in the upper right hand corner of any bill or invoice. The number should be entered without any dashes or hyphens.
PIN number
Your PIN is usually the last four digits of your telephone number. If that does not work, call AT&T at 1-800-331-0500 to retrieve your PIN.
Sprint
Account number
The account number is 9 digits and can be found in your online account or in the top center of your bill.
PIN number
This is the same as the call-in passcode when you call customer service. You can set up or change your PIN on your online account. If you do not have access to your online account, you can call Sprint at 1-888-211-4727.
Metro PCS
Account number
The account number is 9 digits and can be found in the bill reminder text messages sent by Metro PCS. You can also visit MetroPCS.com, login into your account, click on Payments and select any month to find your account number.
PIN number
Your PIN number is your call-in passcode. This is normally your eight digit birth date, unless you have changed this.
Additional Steps
If your current carrier will not provide your information for the purposes of transferring to a new carrier, there are a few additional steps to try to obtain this information:
Remind them that they are bound by law to release your number to a new carrier upon request.
Ask to speak to a supervisor at your existing carrier
Finally, if everything else doesn’t work, you can contact the FCC, who administer the rules for number transfers. The FCC can be reached at https://consumercomplaints.fcc.gov, or by calling them at 1-888-CALL-FCC (1-888-225-5322).
For more information about wireless number portability, see below:
https://www.fcc.gov/general/wireless-local-number-portability-wlnp
How do I contact Ease Mobile?
Our Care Team is here to help every day from 6 am to 6 pm PST. The easiest way to contact us is through our helpful chatbot, which can connect you to a live agent. You can also give us a call at 1-888-777-0446 or dial 611 from your Ease Mobile phone.
Does Ease Mobile support eSIM?
Please contact our Customer Care Team at 888-777-0446 for support with replacing your current SIM to an eSIM.
Get answers fast from our chatbot or get connected to a live agent for
further assistance.
Still need help?
Our Customer Care team is here for you from 6am-6pm PST.
Call Care at
888-777-0446
